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PearsonVue for FL Test Takers

covid-19 update

FACT SHEET

Florida Department of Business and Professional Regulation, Division of Real Estate – Testing Fact Sheet for PearsonVue

Important test delivery information pertaining to COVID-19 (coronavirus)

The status of our global test delivery is changing rapidly due to the spread of COVID-19. We will continue to monitor the situation and make decisions about test center operations in accordance with government and local authorities. Please check this page often for frequent updates.

Updated: May 1, 2020

https://home.pearsonvue.com/coronavirus-update

Impact to candidate exam schedules

We know you have questions about the status of your exam and rescheduling or scheduling new exam appointments at this time. Appointment availability is limited due to social distancing precautions and varies by location. Our customer service wait-times are long right now as we work to help candidates across the globe. Please go to our FAQs to find out how to reschedule your exam.

How will I know if my exam is canceled?
You will receive an email cancellation notice and you will either receive a refund (if paid to Pearson VUE) or an extension as determined by your exam sponsor. You can also log in to your Pearson VUE account to see if you can still see your upcoming exam appointment.

If you are still able to see your upcoming exam appointment, please expect your exam to go ahead as planned, but with additional health and safety measures in place.

Can I reschedule my exam at this time?
Yes. You should attempt to reschedule your exam through your online Pearson VUE account. The system will only allow you to book exams on dates that will be available for testing.

BEFORE MAKING A RESERVATION

Candidates are encouraged to read the candidate information booklet, found at www.myflorida.com/dbpr , before making an examination reservation. Candidates must apply to the Florida Division of Real Estate (DRE) for authorization before they may make an examination reservation. Once the candidate’s application has been approved by the DRE, Pearson VUE will send the candidate an official authorization letter. The candidate is then eligible to make an examination reservation.

MAKING AN EXAM RESERVATION

Candidates may call Pearson VUE CustomerCustomer Care is available Monday through Friday, 8am to 11pm, Saturday 8am to 5pm, and Sunday from 10am to 4pm (Eastern Standard Time). Phone reservations can be made up to and including the day you wish to sit for the exam based on availability. Online reservations can be made at www.pearsonvue.com. No walk-in testing is permitted.  For Florida Specific Information go to: https://home.pearsonvue.com/fl/realestate Care at (888) 204-6289 to make an examination reservation.

CHANGE/CANCEL POLICY

Candidates who wish to cancel or change an examination reservation may do so without penalty up to two (2) calendar days before the examination. Candidates who are absent from or late for an examination, or who change or cancel their reservations without proper notice, will owe Pearson VUE the full examination fee. Absences may be excused due to illness, death in the family, etc.

EXAM CODES AND FEES

Candidates must pay the examination fee at the time of reservation by credit card or electronic check. Candidates who cannot use these payment options should contact Pearson VUE to arrange to pre-pay the examination fee. Payment will not be accepted at the test center. Examination fees are non-refundable and non-transferable.

TEST CENTER LOCATIONS

WHAT TO BRING

  • Two (2) forms of signature identification, one of which bears your picture, address that must match the name as provided to the Department of Business and Professional Regulation on the application for licensure, signature and is government issued: driver’s license, state identification card, passport or military identification card. YOU MUST BE PREPARED TO SHOW PROPER I.D. TO GAIN ADMISSION TO THE TEST SITE. Student, employment I.D. cards and photo-bearing credit cards are not acceptable as a picture-bearing identification.
  • Certification of Pre-licensing Education Completion (Sales and broker candidates only). If original was mailed to the DRE with the authorization application, a photocopy should be brought to the test center.
  • Official authorization notice (not mandatory)

SCORE REPORTING

Candidates will receive an official, photo-bearing score report immediately upon completion of the examination.

RETAKING AN EXAM

Candidates who fail an examination must wait 24 hours to schedule are examination. Reservations may not be made at the test center.

CONTACT INFORMATION

Candidates may contact Pearson VUE by:

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